Thank you for choosing CassyFads. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Return Policy:

We offer a hassle-free return policy, allowing you to return an item within 30 calendar days from the date of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please get in touch with our dedicated customer service team at customerservice@cassyfads.co.uk or call 07424896720. They will guide you through the return process, provide detailed instructions, or send the return item(s) to Unit 7, 91-95 Coldharbour Lane, Hayes, London, UB3 3EF.

Please note that customers are responsible for covering the cost of return shipping unless the return is due to our error or a defective item.

Refunds:

Once we receive and inspect your returned item, we will promptly notify you of its status. If your return is approved, a refund will be initiated to your original method of payment. Please allow for some processing time, as it may vary depending on your bank or payment provider.

Exchanges:

If you wish to exchange an item for a different size, colour, or style, please reach out to our customer service team at customerservice@cassyfads.co.uk. They will assist you in selecting the right replacement item and guide you through the exchange process.

Exceptions:

Certain items are not eligible for return or exchange, including intimate or sanitary goods, gift cards, downloadable software products, and health and personal care items.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately at customerservice@cassyfads.co.uk. Our team will promptly resolve the issue by providing a replacement or issuing a refund if necessary.

Contact Us:

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to us at customerservice@cassyfads.co.uk. We are here to address any inquiries and ensure your satisfaction.

Kindly retain your order confirmation and relevant documentation for smooth processing of your return or exchange.

Thank you for your trust in CassyFads. We value your support and strive to deliver an exceptional shopping experience.